Policies and Procedures
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Viewing Orders
- Updating Account Information
At this time, we do not offer shipping to APO/FPO addresses.
USPS, UPS or FedEx
Orders are normally shipped from our warehouse within 24 business hours of order placement. Please allow 7 - 10 business days for delivery.
We accept returns within 30 days of the date of purchase, unless otherwise stated on the item's page. In order to return an item, please contact us for a Return Authorization Number. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a 20% restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. Buyer pays for return shipping. To request your Return Authorization Number, please follow these steps:
1. Read and agree to the Returns Policy and Procedure above.
2. Email: CustomerService@PhenomStores.com - We will need your order number and the Item ID number of the product you wish to return.
Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and a restocking charge of 20%.Exchanges - In order for us to do the exchange we would need to refund your payment, then you would need to make another purchase transaction with us for the item that you like within 7 days of your exchange request. We're asking that you return the item you bought from us within 30 days along with a tracking number so we both know that your return reached us. We are not responsible for lost or stolen items. All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. You are responsible for the return shipping cost. We also charge a 10% restocking fee for exchanges. Once we received and inspected the item we will credit your payment. Please take note, our inventory changes constantly so the item may not be available at the time of your request.Damaged, Defective and Wrong Item(s) - It is your responsibility that the item(s) you received are undamaged and the correct item(s). Please examine the shipping box and all contents immediately upon receipt for any signs of damage, defect or wrong item(s). All claims must be initiated within 7 days of delivery and send us an email so we can further assist you.
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